It's Andrew Henderson here in Geneva, Switzerland, and I'm going to tell you an interesting story
that I think we can learn something from about a mishap I had down the lake not long ago at the
Montrose Jazz Festival. More importantly, this is going to be the catch-all video
for anytime someone, whether it's now or in 2032, wants to come out and says,
what's your response to your being a terrible person? Anyone who calls me a scam artist,
anyone who calls me names? This is going to be the response. People say, why do you talk, Andrew?
Why do you talk to the trolls, the haters? Perhaps it's Midwestern American guilt,
but we're going to make this one and only response. This is going to be my final word on the topic.
You know, it's interesting. Back in early 2013, we had nothing for sale.
Nomad capitalist was a blog. I was traveling the world. I was sharing observations.
I shared contacts. And yet somehow in the comments section, people still called me a scam.
They called me a fraud. We didn't have a single thing for sale. We sold and we started selling
our very first ever live event back in July of 2013. It was called a different name now.
Of course, it's now Nomad capitalist live. But back in early 2013, I had literally nothing to
sell. And there were people who were like, oh, yeah, you're just like this guy with the pen name.
It was kind of slid into a relevance in recent years. And I'm told now works with other people
who've slid into a relevance in recent years, people who insult people's mothers on stages.
And so even before that happened, it's kind of interesting that the word scam
has been so perverted. There are people out there who legitimately run scams. No
doubt about it. But it's almost become like the word racist for business people.
There are racists. And I would believe that there are more racists than a very right wing
person in let's say the United States would believe there are racists and it's disgusting.
And there are scam artists out there. And it's disgusting. We didn't do as much
background checking many, many years ago. And we had a client that I remember,
he wouldn't have shown up in a background check. He had no criminal record. He had a
civil record, but he admitted to me after all the work was done, we got together and he said,
you know, I'm starting this new business. And, you know, it doesn't really work as promised.
But the customers don't know that. And he kind of smirked. And I really felt very bad just to
be around that guy. That's one of the guys who hates me. And he actually came out not so
long ago on a very special day for me. He sent a whole bunch of hatred to me.
We had somebody else who hired us and lied that he had never been convicted of crime.
And it took us until the third phone call with this guy for him to finally admit when somebody
asked him like, dude, it sounds like there's something up. All right, yes, he said. He told
us he had spent a year in prison and then was angry and was very publicly angry and hurled
a lot of accusations, not only me, but my father was nothing to do with our business.
He speaks at our event, but they hurled accusations. The guy lied about being in prison.
And so those are a couple of people that are very publicly upset with me.
What's interesting is I just went not so long ago down the lake here to the Montreux Jazz Festival.
I was invited by a company that I do business with to their VIP tent.
You still have to pay 1,500 francs per person. So if you're a couple, it's 3,000 Swiss
francs, about $32, $3,300. And they promise you A through D of stuff that you get. You get a buffet,
you get an open bar, you get this, you get that, you get a tour, blah, blah, blah.
Show up on time. No one knows where to go. Multiple people are all confused. They're kind of
being arrogant, pushing you away. Go over there, go over there. You finally figure out
where to go. It's not clearly marked. You're standing at a 45-degree Celsius tent
with names like Julius Barr and fancy watch companies and fancy car companies who have
all invited their clients to this Montreux Jazz Festival and this hospitality tent.
And it was just this whole process of it was hard to find out where to go,
and then people were obnoxious. There was one woman named Marie, who was the one competent
and nice person there at the whole place. But I probably talked to 20 different people,
and most of them were incompetent. And here you are, you're paying it for one night of
jazz and allegedly some drinks. A lot of the things that were promised just were never
delivered when you asked about it. When I call people who invited me, they're like,
well, we'll try our best. What do you want? I mean, and the buffet that was there. I mean,
this is the worst buffet you've ever seen. I've seen better buffets in three-star hotels.
I'm not going to call anybody out because I have no interest in doing that. I want to keep
this classy. But you know what? I learned a lesson is, I mean, that happens to me a lot
where you pay for stuff that, quote, unquote, rich people buy. And it just, quite frankly,
isn't delivered to the standard that you'd expect. I almost think that there's a code
where you're not supposed to complain. And when a guy like me is like, hey, I was promised a tour.
When's the tour? Where's the tour? And they kind of like, look down their nose at you. It's like,
yeah, he doesn't know we wasn't supposed to say anything. He doesn't know like,
you're just not allowed to ask for what you paid for. You contrast that to our event,
Nomad Capitalist Live. When you show up, people know what's going on. I'm going to
another a three-day wine event. I paid 10,000 British pounds. I could receive nothing from them.
Where to go? I have no clue. I'm just going to hope that when things get closer, I will be advised.
Nomad Capitalist Live, I have personally checked that people are getting multiple emails. Where to
go? What time to show up? What to bring? What you need? If you want to do this at the event,
make sure you bring this, this, that, the other. Do you want to come to cigar tasting?
You want to do this? And we're going to have multiple meetings with our team in advance
so that they know where to go. They know what to tell you. And listen, I'm sure
we're going to make some very small mistakes. I've been a first-time client with Andrew
Nomad Capitalist eight years ago. It was a very interesting, more startup experience at the
time, but already very organized and structured. And I'm looking forward to work with Nomad
Capitalist again now in the near future. But we care and we prep people. And if you
come to Nomad Capitalist Live, you know what you won't get? You won't get someone looking down
their nose at you. That I can promise. People will be polite. They will be friendly. They
will be glad that you're there. And listen, we charged $2,500 for a ticket this year.
Includes a lot of food, which will actually be there. It will be far better than what
I got at the Montreux Jazz Festival, as a quote unquote, V.A.P. And you'll have people who
are helpful. And you're going to have four days of world-class information.
John Batiste was great at the Montreux Jazz Festival. But otherwise, the experience wasn't
that great. I'm not going to go and fight them and complain and post complaints. I'm above that.
It just wasn't good. And this idea that people watching us here on YouTube think that like,
that's not how the world works. That's how a lot of experiences that I have work. I hire
car services. I go to five-star hotels. I fly in business class. There's a lot of
stuff that doesn't work that you pay a lot of money for. And yet, you know, for me,
we had a very hard time finding who I hope is the person to run Nomad Capitalist live with me.
It took us years to find her because most people who run live events, they're used to running events
where all they do is sell booths and sponsors. We don't have sponsors at our event. Our event
is actually designed for the guests. And even after we sold out all the tickets, we still
added two more speakers. We're bringing in four more YouTubers to attend and to hang out and
entertain you. We added four or five new entertainment functions. We added a nightlife
experience that's brand new on the roof, probably spending, I don't know, $75,000 to $100,000 extra
after we sold out. And I think the attitude of a lot of these places is, once you pay,
who cares? You're already here. What are you gonna do? What are you gonna do if we don't provide
the tour or the buffet? What are you gonna do? And I've never wanted to run my business like
that because my aforementioned father is the man that I looked up to. He's the most honest
guy I know. And I never knew until very recently that he had a single person who
was unhappy with him in his business. He told me recently a story. So that was one guy who was
kind of peeved with me early on. My father, I met my father's clients. I mean, people loved
my father because they respected him and they trusted him. And that was always the standard
for me. And that is how we run this business. But over the years, even before we sold anything,
people criticized. People seem to criticize a lot of businesses that sell something.
I see people on other channels saying, well, if he was so rich, why wouldn't he just
give it away for free? If one day I decide to get out of this business, you will not hear
me giving people free advice on passports. Maybe my close friends. The rest of you,
you can go follow all the copycats who copy has the word for word. Listen, if I ever stop giving
advice and I love what we do, we run a business, but I'm personally entertained by it. So even
if I weren't doing this, I'd be out there. But I imagine there are people out there who just
think they complain about everybody. Everybody's a scam. Everybody's a rip off. Anything that
costs money. If it's something that they can't afford, it's a rip off. You know,
one of the things that we've seen over the years, with a very small number of people
at our live events is, oh, don't worry, I have the money. Listen, I'm not here to judge anybody.
If you cannot afford our services, if you don't see the value in our services,
I totally respect that. And I think people have this idea that because you've perceived
that I'm successful, that you think I look down on the small person or because we've got
a standard that we only work with people who have a certain income or a certain
net worth, that if you don't have that, that I think you're a terrible person.
Don't think that at all. I'm rooting for you. I want you to be successful. Ask anyone
who's worked for me. Ask anyone who's my friend. I want people to win. Hey, listen,
in part because maybe you'll hire me when you get there. But even if you don't,
fine, I want everyone to win. I don't think this is a zero sum game. Your winning doesn't
mean I lose. And that's, I think, what makes successful people different from not
successful people. It's not that I look down on people who don't have money.
I think people who don't have money often think that's how we think.
So I think that we get a lot of criticism from those folks. If you don't trust me,
if you think I'm a bad guy, here's my very simple message to you.
I don't want your money. It's not a sales tactic. It's not being angry.
Genuinely, we don't want your money. We have enough business here.
We are not a high volume business. This is not Walmart. Okay? We do not want people
who don't trust it because it's not an enjoyable process for us or them.
And at a certain point, you realize when you have enough money, an extra $28,000,
for example, to sell you a plan. I don't do the plans for $28,000.
I strongly influence the research that we do. I set a vision constantly for what
things should look like. But yeah, we have too much business that I need to hire
close to 100 employees, citizens we call them, to manage things.
And each of them brings their own strengths. So you may not work with me,
but you're getting my vision. You're getting things that I'm pushing down
through the organization to enforce. I believe we are the most caring organization out there.
I think that even the people over the years that I haven't loved as employees that weren't
my absolute favorites, they got from me that I care and then they cared.
Sometimes they care too much in a sense where they just totally threw out all boundaries
and let people walk all over us. And so I think we've fixed that as we've gotten
a better and better team, and we've hired some folks from the West,
and we've hired the best folks from the East, and we just have a truly international
company of folks who bring a myriad of experiences that you won't find anywhere else.
We care. Montreux Jazz Festival, I don't know about the festival itself, but the VIP,
they don't care. A lot of businesses, if you're a successful person, you know this.
Most businesses don't care. They're happy to be gone with you.
Listen, if you don't want to work with this, don't work with this. And that's not me
trying to like brush you off. That's just saying, if you don't feel comfortable,
I don't want your money. That's the scam that I'm running. I'm actively telling you.
Now, don't go and apply at nomadcampus.com. That's for folks who actively want to work with us.
Don't go and get on a sales call and try and be a hot shot. If you don't trust me,
go and watch the copycats, but I will tell you this from my heart of hearts.
There's nobody out there offering this service that we do for this price.
Yes, people steal all my copy lines, and it's taken me years to figure out.
Everyone's making holistic plans now. They are not.
We have hundreds of different countries that we have options in
for everything from tax to citizenship to residents to estate planning.
And we get better every year. I've got new objectives every year.
We hire more people every year. Nobody can compete with this.
There are some very high-level law firms that charge higher prices than we do to do less.
Now, they may be excellent at that job. I had one guy I've told you.
He paid $350,000 U.S. dollars to have a guy help him move from Canada to the U.S.
All the law firm does. And they have multiple lawyers helping you.
And I'm sure it's a pretty well-run outfit, but they're not helping you get passports.
They're not helping you set up your company offshore.
They're not helping you put your trust offshore. And they charge a lot more than we do.
We may be the most expensive company on YouTube.
But I've stood the living room of a billionaire who said,
I hired the big four. And I think you bring something unique.
And I appreciate you. It's taken me almost four decades of life
and almost two decades in business since I was 19, 20 years old
to realize I'm never going to make everybody happy.
And certainly not in the era when we all have to be on social media
and the new media putting ourselves out there.
There's always going to be someone who doesn't like me.
And the idea that I'm going to convince them that I'm a good person is it's not going to happen.
I have to believe I'm a good person. And in my heart of hearts,
I believe that we make mistakes at times.
I think probably far fewer mistakes than most companies because we care.
There's been successes. There's also been failures where we tried something
and it didn't happen. But that's to be expected,
because that's how it was for me before.
But without the help of that team,
I tell you two or three things would not have happened.
This is what I do 24 hours a day as I think about how to make things better.
I go into shower and I just had two ideas a couple of weeks ago
for how to make the VIP section at Nomad Capitalist Live better.
We've already sold those VIPs. It's going to cost me more money.
It's going to take more work. And yet we're going to do that
because I just want people to have a great experience.
That's me. If people don't see that, that's fine.
And I had a vision of making this video
and telling people to go after themselves.
That's not what we're about. This channel, we're a clean channel.
I'm not about that. I very simply want to say,
here's the answer to everyone who thinks I'm a bad person.
Don't hire me. I do not want your money.
But I certainly don't want people who say when we first launched
Nomad Capitalist Live a couple of years ago,
yeah, yeah, yeah, sign up for this idiot's event,
but make sure you pay with a credit card
so you can charge back after it's over.
Yeah, if you come in with that attitude,
no wonder everything sucks.
Because you come in expecting everyone to rip you off.
One of my things that's made me so successful
is as much as I've been let down so many times by people.
I still come in with an eternal optimism.
And sometimes it burns me and sometimes it hurts,
but it's the only way to be successful.
If I just was angry at everybody and never could do a deal
and could never put aside past hurts,
yeah, I've got a lot of past hurts.
And I think people who see that I'm articulate
and tall and have all my hair
and I guess people assume I have some money,
that was motivated by a lot of past hurts.
And part was motivated by people,
I think taking advantage of me in business.
And yet I'm pretty happy today
that all these years later,
I'm better off financially than the guys
who are running the business,
but they don't care about the customers.
I'm better off than most of those folks
because my father told me that honesty always wins in the end.
If you don't think that's me,
go hire somebody else or go hire nobody.
The reality is most people complaining about me
are probably never going to hire anybody.
That's their defense mechanism.
So in over the years,
we've had a small percentage of clients
that don't like us.
Some just go off into the night
and some become very vocal.
I imagine back in 2016 when we started offering services
the way we do now with the holistic planning and all that,
which night and day difference
in how we improve things.
I can't help myself but improve stuff.
But back in 2016,
we had a much smaller version of the plan.
And there were probably a few more unhappy people
as a percentage.
And I would shock that up mostly to client selection.
We take anybody.
We had one guy who was screaming and yelling at us
before the sales call.
And we took the guy's money
and then we were kind of shocked
and we were always running around trying to serve the guy
that he was screaming and yelling then.
And I'll give you a hint.
When people are just angry at the world,
you're never going to please them.
And number one,
I don't want to take anyone who doesn't like me's money.
I just don't.
I just wouldn't feel good taking it.
That's the benefit of becoming successful.
You can say, I don't need your money.
Please, please do not give me your money
if you don't fully buy into what I'm doing.
Back then, there were probably some more people
who were like that and shame on me.
I did not necessarily grow up with the healthiest of boundaries.
My impression for the longest part of my life
was that boundaries are selfish.
You don't have boundaries.
If someone yells at you,
it's probably because you did something wrong.
And so I guess I imagined way back then
when we had five people working here
and we all, we all cared,
I imagined I did something wrong.
That's where this guy is yelling at me
before we've even taken his money.
Kind of sick to look back on it and think that.
That's what I thought.
And so I would guess,
I don't know that we have statistics on, you know,
but I would guess back then,
probably nine out of 10 people were happy.
But there was 10% of folks
who just, they weren't happy.
As time went on, we got much better.
We do make mistakes as anybody does.
I think that my perspective has been,
and I think what the team does is make sure
that if there are any mistakes,
that they're small enough that they can be corrected,
no harm, no foul.
And I think we've found that most people,
if that happens, are pretty cool with that.
Hey, you know, if some little thing happens,
just make sure it's fixed.
And there's times when we, you know,
go over budget or we, you know,
do something special or whatever,
because we have to fix it.
I think it's important to take responsibility,
but I always remember, and I always think of this
when I see like extreme responsibility of the book.
And it's like, you know,
there has to be a limit to that.
You can't let people just manipulate you
and dump their stuff on you in life or in business.
And so we have to have boundaries.
You know, if we have a 12-month contract with someone,
and they sit around not responding
to our emails for six months,
and then they come back and they wonder,
you know, hey, you gotta finish these services.
I mean, we're gonna try our best,
and we're gonna put in every effort to do that.
But, you know, if you're missing
for six months of a 12-month contract,
that's not mean we owe you more services.
And I think that particularly Americans,
I'm sorry to say,
have learned to just shame people
and to threaten people
and to threaten with, you know,
defamation and bad reviews
if they don't just give in and do whatever they ask.
And so I think that fortunately better client selection,
doing due diligence on folks,
and just, you know, having strong salespeople
who are able to say no.
And so I think all those things improved it
to where now it's a small,
single-digit percentage in any quarter
of our clients that are unhappy.
The vast majority of clients
are happy from that billionaire
that I stood in his living room.
And, you know, we said those things.
Generally, I mean, the wealthier clients
are some of the happier ones
because they know,
and they've been to 100-month
Trojazz Festival kind of things
where they realize what tearing looks like
and they realize what's different.
I had a friend of mine say,
I mean, the problem with
nomadic capitalists as a business is
there are potentially clients
who don't know what the alternative is.
And people say, oh, you just charged $20,000
for some tax planning.
Yeah, good luck doing some of the stuff we do.
Honestly, good luck coordinating between three,
five, seven different countries in some cases
and getting everything well-organized
with, you know, 5, 10, 15 different vendors
all involved.
And we coordinate between those people
that you don't have to.
You know, a successful person
sees the value in this.
I see the value in this.
And that's why I created the service
that I wanted.
I created the event that I wanted.
I didn't go out and see what the marketplace was doing
and then try and add 5%.
I said, what would I want back in the 2000s
when I wanted to go where I was treated best?
What service would I want?
And we constantly improve it as I learn more
because back in the 2000s,
I wasn't worried about estate planning,
but today at almost 40 years old I am.
And so we're working on more stuff
to help people with that because I'm aware of it.
And so I influenced the business.
Yes, I've got a team that does the work
and they all bring their unique experiences
and they bring experiences from,
I think it's about 20 countries around the world
and they travel to additional countries.
You get all of our experience,
but you get my vision executed by solid managers.
If you don't believe that, again, I respect that.
But I can tell you,
it's a single digital percentage of folks who are upset.
When we look at people who leave nasty comments
about us on the various websites,
we found that in any given quarter,
I think the maximum we saw was about 90% of people.
They weren't even our client.
Some people just, they watch us on YouTube
and they just leave comments where it's like,
oh yeah, I hired him and he sent me to this and that
and we're like, that doesn't sound like anyone.
Let's go check our files.
Did we do a plan like that for anybody?
And it's like, no.
And then we'll challenge the review
and then they'll have to come back and provide proof
and they just fly off into the night.
And so I'm not saying it's always 90% that are fake,
but there's a lot of fake
and there's a lot of people who like,
they're putting great effort into making it sound real.
And we know behind the scenes,
we don't have a vendor there,
we don't have anything that we've never suggested that.
But maybe we mentioned that in YouTube
and the guys like, oh, I'll mention that
because I hate the guys so much.
And I think people need to know the truth.
This guy's a bad guy.
I believe we're the most honest company in the industry,
bar none.
I don't know everyone in the industry.
So maybe there's someone just as honest,
but I know what we talk about around the office is,
how do we serve our clients?
How do we serve our guests?
Even if it means we make less money.
And I think in the long run,
that's a good way to actually make more money
because people realize that winners can tell
whether winners, as a friend of mine said,
it bothers me less than it used to,
but it still bothers me when people just say stuff.
If you've worked with us and you've got a complaint,
you have people in the business to call
and we'd like to resolve it.
Now we're going to have our boundaries.
We had one guy once,
two and a half years after his contract expired,
he came back and demanded to talk to me and other people.
And he changed his five-star review to a one-star review
because we said, well, I mean,
we're done like for two and a half years
and that guy's kind of become very nasty.
And yeah, it bothers because it seems unfair.
We run a very honest company.
We genuinely care,
but we're going to say, again,
don't come if you don't like us.
If you bought into us,
if you bought into the concept,
I believe we will do a better job.
I believe no one else does what we do.
Again, there's a couple of very specialized law firms.
They're going to be multi-six figures
to do less than what we would do.
If you're just trolling around YouTube,
you probably haven't heard about those firms.
The same way, maybe someone hasn't even
heard of the Montreux Jazz Festival, right?
I mean, those are the law firms
that are only known by very rich people
and they charge hundreds of thousands of dollars
for less than we do.
But you don't know the hate on them.
The same way that no one's hating on the Montreux Jazz Festival,
because there's not a name, there's not a face,
it's just a jazz festival.
I'm out here with my real name, my real face,
and I guess that makes me a target.
But I've come to realize
I can only do the best job
to be seen for who I am,
but the people that I want to serve
and that want me to serve them,
if that's you, nomadcapitalist.com, slash apply.
One thing we've offered to everybody,
which is also why I feel I have felt upset,
is that we offer nomadcapitalist life.
You don't have to make any amount of money
to come to nomadcapitalist life.
I hope you won't spend your last dollar.
Please make sure you can eat
and pay your bills the next month.
Don't go into debt,
but I don't care how much money you have
to come to nomadcapitalist life.
We designed it.
It's become something
that very many multimillionaires come to,
but it's designed that anyone can come
and be part of what we do.
I designed it because I said
I want to do something for the folks
who aren't qualified to be clients
and as they often say,
among some people no good deed goes unpunished.
But if you believe what we're doing,
you can go to nomadcapitalist.com slash live
and join us at our next live event.
We'd love to have you.
So there are no doubt people
who don't like me
or who have felt wronged by me.
And you know what?
Yeah, listen,
I'm sure in some of them
we could have done a better job.
I think in the grand scheme of things,
out of, I guess it's close to,
I mean somewhere around 2,000 clients
at this point,
I'm not involved in all the exact numbers.
It's several dozen people
and that bothers me.
I'm still bothered
when I think about it
that we got one guy's dinner wrong
at nomadcapitalist live last year.
Because I think in the first two years
we did it we had zero complaints
that people made at the event.
Last year we had one guy who was unhappy.
And by the way,
what did I tell my manager?
I said, hey man,
go and take him out to lunch tomorrow
and just talk to him for an hour
and make him feel loved.
Whether he comes back again or not,
the problem we want.
But take him to lunch tomorrow
and make him feel heard.
No one at the Montreux Jazz Festival cared
if I felt heard.
But that was important to me
and I want to make sure
and I've taken great pains
to make sure we have the processes in place
that no one gets the wrong dish this year
because my standards are great.
And I think if you come to the event,
you'll see that it's a great event.
We put in our effort.
But I can't stop people
who want to hate me
for whatever reason.
You know, I've tried to empathize
that I've been through traumas
and maybe people would see
there's another side to the guy
who can speak well on camera
as the son of a broadcaster,
the grandson of a preacher,
the great grandson of a preacher,
it's in my blood to some extent.
Doesn't mean I'm as confident
as you might think I am
because I wrestle with this stuff
and it bothers me.
But, you know, quite frankly,
none of it is relevant.
We do our very best to serve everybody.
We run an honest business.
The vast majority of our clients are happy.
The vast majority of our guests,
almost 100% of them basically,
are happy.
They don't always come out and say it.
And yet, you know,
you fired someone X years ago
and they started a website about you
and say that you're a nasty guy
while pretending that they're a client.
What am I supposed to do about that?
I think it's pretty sick and pretty sad
that someone doesn't move on
after years of being told,
hey, you're not right for this job
and they want to go out
and take it out on you
under false pretenses.
I can't control that
and the bigger we get,
the more of that I'm sure will come.
I only know that eventually
the truth will prevail.
Nobody should underestimate
the power of 500 people
that have a sole purpose in mind
to make more freedom on this planet.
And if they're really coming
from all corners of the world
and they're coming from
with many different professions,
they can do a lot of things together.
I've been a client for a year,
but I feel like it's been longer
because before being a client,
I was already following
a lot of the advice of nomad capitalist.
Just nice to be able to go to a one-stop place
and, you know, put your whole
action plan in place
and just get it done
and knocked out
and feel good that it all works
and, you know,
don't have to worry about
finding all the various
different providers
and kissing a few frogs if you will.
You know, if you're looking at it
as a process,
nomad is about that.
If you just want one particular thing,
you know, there are other vendors
that I think handle that more efficiently.
The farther advanced you go,
the more difficult it gets.
And the help of an agency
like Nomad Capitalist
I felt was essential.
So many experts on the financial world
and so many great media people
and making friends with them
is very, very important.
And that's part of the networking here
on this amazing conference.
Thank you for letting me bend your ear.
I really have nothing more to say on the topic.
We will let the haters
and then the people who are wounded
criticize us
and maybe we've sent you here
because you are one of them.
So thanks for listening.
That is my thoughts
on Nomad Capitalist, the business.
We want to be honest.
We think we deliver a great product.
We would love to serve you
if you are with us on that.
And that's about it.