WEBVTT 00:00.000 --> 00:04.200 It's Andrew Henderson here in Geneva, Switzerland, and I'm going to tell you an interesting story 00:04.200 --> 00:08.740 that I think we can learn something from about a mishap I had down the lake not long ago at the 00:08.740 --> 00:13.360 Montrose Jazz Festival. More importantly, this is going to be the catch-all video 00:14.160 --> 00:19.680 for anytime someone, whether it's now or in 2032, wants to come out and says, 00:19.800 --> 00:25.700 what's your response to your being a terrible person? Anyone who calls me a scam artist, 00:25.700 --> 00:30.320 anyone who calls me names? This is going to be the response. People say, why do you talk, Andrew? 00:30.620 --> 00:36.540 Why do you talk to the trolls, the haters? Perhaps it's Midwestern American guilt, 00:36.680 --> 00:41.500 but we're going to make this one and only response. This is going to be my final word on the topic. 00:44.880 --> 00:48.800 You know, it's interesting. Back in early 2013, we had nothing for sale. 00:49.280 --> 00:52.560 Nomad capitalist was a blog. I was traveling the world. I was sharing observations. 00:53.120 --> 00:58.660 I shared contacts. And yet somehow in the comments section, people still called me a scam. 00:58.860 --> 01:04.660 They called me a fraud. We didn't have a single thing for sale. We sold and we started selling 01:04.660 --> 01:10.200 our very first ever live event back in July of 2013. It was called a different name now. 01:10.360 --> 01:17.220 Of course, it's now Nomad capitalist live. But back in early 2013, I had literally nothing to 01:17.220 --> 01:23.100 sell. And there were people who were like, oh, yeah, you're just like this guy with the pen name. 01:23.380 --> 01:29.100 It was kind of slid into a relevance in recent years. And I'm told now works with other people 01:29.100 --> 01:33.940 who've slid into a relevance in recent years, people who insult people's mothers on stages. 01:34.300 --> 01:37.740 And so even before that happened, it's kind of interesting that the word scam 01:38.400 --> 01:43.460 has been so perverted. There are people out there who legitimately run scams. No 01:43.460 --> 01:47.100 doubt about it. But it's almost become like the word racist for business people. 01:47.620 --> 01:52.900 There are racists. And I would believe that there are more racists than a very right wing 01:52.900 --> 01:56.440 person in let's say the United States would believe there are racists and it's disgusting. 01:56.900 --> 02:02.280 And there are scam artists out there. And it's disgusting. We didn't do as much 02:02.280 --> 02:07.300 background checking many, many years ago. And we had a client that I remember, 02:07.900 --> 02:11.040 he wouldn't have shown up in a background check. He had no criminal record. He had a 02:11.040 --> 02:14.440 civil record, but he admitted to me after all the work was done, we got together and he said, 02:14.460 --> 02:20.740 you know, I'm starting this new business. And, you know, it doesn't really work as promised. 02:21.120 --> 02:28.220 But the customers don't know that. And he kind of smirked. And I really felt very bad just to 02:28.220 --> 02:33.260 be around that guy. That's one of the guys who hates me. And he actually came out not so 02:33.260 --> 02:37.900 long ago on a very special day for me. He sent a whole bunch of hatred to me. 02:37.900 --> 02:44.480 We had somebody else who hired us and lied that he had never been convicted of crime. 02:45.200 --> 02:49.400 And it took us until the third phone call with this guy for him to finally admit when somebody 02:49.400 --> 02:53.980 asked him like, dude, it sounds like there's something up. All right, yes, he said. He told 02:53.980 --> 02:59.520 us he had spent a year in prison and then was angry and was very publicly angry and hurled 02:59.520 --> 03:04.040 a lot of accusations, not only me, but my father was nothing to do with our business. 03:04.040 --> 03:07.860 He speaks at our event, but they hurled accusations. The guy lied about being in prison. 03:08.400 --> 03:11.060 And so those are a couple of people that are very publicly upset with me. 03:11.460 --> 03:15.980 What's interesting is I just went not so long ago down the lake here to the Montreux Jazz Festival. 03:16.500 --> 03:21.300 I was invited by a company that I do business with to their VIP tent. 03:21.920 --> 03:27.300 You still have to pay 1,500 francs per person. So if you're a couple, it's 3,000 Swiss 03:27.300 --> 03:34.840 francs, about $32, $3,300. And they promise you A through D of stuff that you get. You get a buffet, 03:35.240 --> 03:38.420 you get an open bar, you get this, you get that, you get a tour, blah, blah, blah. 03:39.100 --> 03:43.600 Show up on time. No one knows where to go. Multiple people are all confused. They're kind of 03:43.600 --> 03:48.320 being arrogant, pushing you away. Go over there, go over there. You finally figure out 03:48.320 --> 03:52.640 where to go. It's not clearly marked. You're standing at a 45-degree Celsius tent 03:52.640 --> 03:58.320 with names like Julius Barr and fancy watch companies and fancy car companies who have 03:58.320 --> 04:02.300 all invited their clients to this Montreux Jazz Festival and this hospitality tent. 04:02.900 --> 04:06.220 And it was just this whole process of it was hard to find out where to go, 04:06.400 --> 04:10.140 and then people were obnoxious. There was one woman named Marie, who was the one competent 04:10.140 --> 04:13.540 and nice person there at the whole place. But I probably talked to 20 different people, 04:13.600 --> 04:17.100 and most of them were incompetent. And here you are, you're paying it for one night of 04:17.100 --> 04:21.120 jazz and allegedly some drinks. A lot of the things that were promised just were never 04:21.120 --> 04:24.580 delivered when you asked about it. When I call people who invited me, they're like, 04:24.740 --> 04:29.820 well, we'll try our best. What do you want? I mean, and the buffet that was there. I mean, 04:29.860 --> 04:33.460 this is the worst buffet you've ever seen. I've seen better buffets in three-star hotels. 04:34.840 --> 04:39.040 I'm not going to call anybody out because I have no interest in doing that. I want to keep 04:39.040 --> 04:43.960 this classy. But you know what? I learned a lesson is, I mean, that happens to me a lot 04:43.960 --> 04:49.600 where you pay for stuff that, quote, unquote, rich people buy. And it just, quite frankly, 04:49.600 --> 04:53.820 isn't delivered to the standard that you'd expect. I almost think that there's a code 04:53.820 --> 04:58.280 where you're not supposed to complain. And when a guy like me is like, hey, I was promised a tour. 04:58.420 --> 05:02.220 When's the tour? Where's the tour? And they kind of like, look down their nose at you. It's like, 05:02.680 --> 05:06.040 yeah, he doesn't know we wasn't supposed to say anything. He doesn't know like, 05:06.100 --> 05:10.160 you're just not allowed to ask for what you paid for. You contrast that to our event, 05:10.280 --> 05:14.640 Nomad Capitalist Live. When you show up, people know what's going on. I'm going to 05:14.640 --> 05:19.440 another a three-day wine event. I paid 10,000 British pounds. I could receive nothing from them. 05:19.620 --> 05:23.840 Where to go? I have no clue. I'm just going to hope that when things get closer, I will be advised. 05:24.080 --> 05:29.380 Nomad Capitalist Live, I have personally checked that people are getting multiple emails. Where to 05:29.380 --> 05:34.500 go? What time to show up? What to bring? What you need? If you want to do this at the event, 05:34.620 --> 05:38.680 make sure you bring this, this, that, the other. Do you want to come to cigar tasting? 05:38.780 --> 05:42.560 You want to do this? And we're going to have multiple meetings with our team in advance 05:42.560 --> 05:46.860 so that they know where to go. They know what to tell you. And listen, I'm sure 05:46.860 --> 05:51.860 we're going to make some very small mistakes. I've been a first-time client with Andrew 05:51.860 --> 05:57.860 Nomad Capitalist eight years ago. It was a very interesting, more startup experience at the 05:57.860 --> 06:04.200 time, but already very organized and structured. And I'm looking forward to work with Nomad 06:04.200 --> 06:09.620 Capitalist again now in the near future. But we care and we prep people. And if you 06:09.620 --> 06:13.340 come to Nomad Capitalist Live, you know what you won't get? You won't get someone looking down 06:13.340 --> 06:18.200 their nose at you. That I can promise. People will be polite. They will be friendly. They 06:18.200 --> 06:23.080 will be glad that you're there. And listen, we charged $2,500 for a ticket this year. 06:23.420 --> 06:26.840 Includes a lot of food, which will actually be there. It will be far better than what 06:26.840 --> 06:30.660 I got at the Montreux Jazz Festival, as a quote unquote, V.A.P. And you'll have people who 06:31.220 --> 06:34.900 are helpful. And you're going to have four days of world-class information. 06:35.340 --> 06:40.160 John Batiste was great at the Montreux Jazz Festival. But otherwise, the experience wasn't 06:40.160 --> 06:44.680 that great. I'm not going to go and fight them and complain and post complaints. I'm above that. 06:44.940 --> 06:49.180 It just wasn't good. And this idea that people watching us here on YouTube think that like, 06:49.420 --> 06:53.320 that's not how the world works. That's how a lot of experiences that I have work. I hire 06:53.320 --> 06:57.700 car services. I go to five-star hotels. I fly in business class. There's a lot of 06:57.700 --> 07:01.280 stuff that doesn't work that you pay a lot of money for. And yet, you know, for me, 07:01.280 --> 07:06.440 we had a very hard time finding who I hope is the person to run Nomad Capitalist live with me. 07:06.920 --> 07:10.980 It took us years to find her because most people who run live events, they're used to running events 07:10.980 --> 07:15.060 where all they do is sell booths and sponsors. We don't have sponsors at our event. Our event 07:15.060 --> 07:19.440 is actually designed for the guests. And even after we sold out all the tickets, we still 07:19.440 --> 07:25.140 added two more speakers. We're bringing in four more YouTubers to attend and to hang out and 07:25.140 --> 07:29.960 entertain you. We added four or five new entertainment functions. We added a nightlife 07:29.960 --> 07:35.280 experience that's brand new on the roof, probably spending, I don't know, $75,000 to $100,000 extra 07:35.280 --> 07:39.720 after we sold out. And I think the attitude of a lot of these places is, once you pay, 07:39.820 --> 07:43.120 who cares? You're already here. What are you gonna do? What are you gonna do if we don't provide 07:43.120 --> 07:47.720 the tour or the buffet? What are you gonna do? And I've never wanted to run my business like 07:47.720 --> 07:52.680 that because my aforementioned father is the man that I looked up to. He's the most honest 07:52.680 --> 07:58.900 guy I know. And I never knew until very recently that he had a single person who 07:58.900 --> 08:02.640 was unhappy with him in his business. He told me recently a story. So that was one guy who was 08:02.640 --> 08:07.360 kind of peeved with me early on. My father, I met my father's clients. I mean, people loved 08:07.360 --> 08:10.580 my father because they respected him and they trusted him. And that was always the standard 08:10.580 --> 08:16.260 for me. And that is how we run this business. But over the years, even before we sold anything, 08:16.540 --> 08:20.300 people criticized. People seem to criticize a lot of businesses that sell something. 08:20.420 --> 08:24.000 I see people on other channels saying, well, if he was so rich, why wouldn't he just 08:24.000 --> 08:28.400 give it away for free? If one day I decide to get out of this business, you will not hear 08:28.400 --> 08:32.500 me giving people free advice on passports. Maybe my close friends. The rest of you, 08:32.960 --> 08:38.100 you can go follow all the copycats who copy has the word for word. Listen, if I ever stop giving 08:38.100 --> 08:42.140 advice and I love what we do, we run a business, but I'm personally entertained by it. So even 08:42.140 --> 08:46.640 if I weren't doing this, I'd be out there. But I imagine there are people out there who just 08:46.640 --> 08:50.420 think they complain about everybody. Everybody's a scam. Everybody's a rip off. Anything that 08:50.420 --> 08:54.480 costs money. If it's something that they can't afford, it's a rip off. You know, 08:54.520 --> 08:57.680 one of the things that we've seen over the years, with a very small number of people 08:57.680 --> 09:02.860 at our live events is, oh, don't worry, I have the money. Listen, I'm not here to judge anybody. 09:03.320 --> 09:06.740 If you cannot afford our services, if you don't see the value in our services, 09:07.180 --> 09:11.240 I totally respect that. And I think people have this idea that because you've perceived 09:11.240 --> 09:15.840 that I'm successful, that you think I look down on the small person or because we've got 09:15.840 --> 09:18.660 a standard that we only work with people who have a certain income or a certain 09:18.660 --> 09:21.820 net worth, that if you don't have that, that I think you're a terrible person. 09:22.460 --> 09:26.380 Don't think that at all. I'm rooting for you. I want you to be successful. Ask anyone 09:26.380 --> 09:31.220 who's worked for me. Ask anyone who's my friend. I want people to win. Hey, listen, 09:31.340 --> 09:34.780 in part because maybe you'll hire me when you get there. But even if you don't, 09:35.000 --> 09:38.540 fine, I want everyone to win. I don't think this is a zero sum game. Your winning doesn't 09:38.540 --> 09:42.780 mean I lose. And that's, I think, what makes successful people different from not 09:42.780 --> 09:45.780 successful people. It's not that I look down on people who don't have money. 09:46.240 --> 09:49.800 I think people who don't have money often think that's how we think. 09:50.060 --> 09:53.720 So I think that we get a lot of criticism from those folks. If you don't trust me, 09:54.360 --> 09:57.920 if you think I'm a bad guy, here's my very simple message to you. 09:58.420 --> 10:02.240 I don't want your money. It's not a sales tactic. It's not being angry. 10:02.840 --> 10:05.680 Genuinely, we don't want your money. We have enough business here. 10:06.280 --> 10:12.560 We are not a high volume business. This is not Walmart. Okay? We do not want people 10:12.560 --> 10:15.780 who don't trust it because it's not an enjoyable process for us or them. 10:15.980 --> 10:20.260 And at a certain point, you realize when you have enough money, an extra $28,000, 10:20.260 --> 10:24.700 for example, to sell you a plan. I don't do the plans for $28,000. 10:24.920 --> 10:30.380 I strongly influence the research that we do. I set a vision constantly for what 10:30.380 --> 10:34.140 things should look like. But yeah, we have too much business that I need to hire 10:34.140 --> 10:38.400 close to 100 employees, citizens we call them, to manage things. 10:38.740 --> 10:42.620 And each of them brings their own strengths. So you may not work with me, 10:42.680 --> 10:46.920 but you're getting my vision. You're getting things that I'm pushing down 10:46.920 --> 10:51.980 through the organization to enforce. I believe we are the most caring organization out there. 10:52.200 --> 10:55.820 I think that even the people over the years that I haven't loved as employees that weren't 10:55.820 --> 10:59.900 my absolute favorites, they got from me that I care and then they cared. 11:00.780 --> 11:04.420 Sometimes they care too much in a sense where they just totally threw out all boundaries 11:04.420 --> 11:08.520 and let people walk all over us. And so I think we've fixed that as we've gotten 11:08.520 --> 11:11.240 a better and better team, and we've hired some folks from the West, 11:11.380 --> 11:14.380 and we've hired the best folks from the East, and we just have a truly international 11:14.380 --> 11:18.700 company of folks who bring a myriad of experiences that you won't find anywhere else. 11:19.200 --> 11:22.760 We care. Montreux Jazz Festival, I don't know about the festival itself, but the VIP, 11:23.180 --> 11:26.100 they don't care. A lot of businesses, if you're a successful person, you know this. 11:26.360 --> 11:29.440 Most businesses don't care. They're happy to be gone with you. 11:29.980 --> 11:33.620 Listen, if you don't want to work with this, don't work with this. And that's not me 11:33.620 --> 11:36.440 trying to like brush you off. That's just saying, if you don't feel comfortable, 11:36.620 --> 11:40.960 I don't want your money. That's the scam that I'm running. I'm actively telling you. 11:40.960 --> 11:46.680 Now, don't go and apply at nomadcampus.com. That's for folks who actively want to work with us. 11:47.220 --> 11:51.520 Don't go and get on a sales call and try and be a hot shot. If you don't trust me, 11:51.620 --> 11:55.540 go and watch the copycats, but I will tell you this from my heart of hearts. 11:55.840 --> 11:58.660 There's nobody out there offering this service that we do for this price. 11:59.460 --> 12:03.500 Yes, people steal all my copy lines, and it's taken me years to figure out. 12:03.640 --> 12:06.120 Everyone's making holistic plans now. They are not. 12:06.500 --> 12:09.380 We have hundreds of different countries that we have options in 12:09.380 --> 12:13.300 for everything from tax to citizenship to residents to estate planning. 12:13.380 --> 12:16.160 And we get better every year. I've got new objectives every year. 12:16.340 --> 12:19.460 We hire more people every year. Nobody can compete with this. 12:19.540 --> 12:23.400 There are some very high-level law firms that charge higher prices than we do to do less. 12:23.960 --> 12:27.260 Now, they may be excellent at that job. I had one guy I've told you. 12:27.300 --> 12:31.460 He paid $350,000 U.S. dollars to have a guy help him move from Canada to the U.S. 12:31.480 --> 12:33.860 All the law firm does. And they have multiple lawyers helping you. 12:34.160 --> 12:37.540 And I'm sure it's a pretty well-run outfit, but they're not helping you get passports. 12:37.540 --> 12:39.180 They're not helping you set up your company offshore. 12:39.360 --> 12:42.400 They're not helping you put your trust offshore. And they charge a lot more than we do. 12:42.720 --> 12:45.480 We may be the most expensive company on YouTube. 12:45.740 --> 12:49.520 But I've stood the living room of a billionaire who said, 12:49.700 --> 12:52.400 I hired the big four. And I think you bring something unique. 12:52.540 --> 12:56.060 And I appreciate you. It's taken me almost four decades of life 12:56.060 --> 12:59.780 and almost two decades in business since I was 19, 20 years old 12:59.780 --> 13:02.340 to realize I'm never going to make everybody happy. 13:02.480 --> 13:05.040 And certainly not in the era when we all have to be on social media 13:05.040 --> 13:07.340 and the new media putting ourselves out there. 13:07.340 --> 13:09.080 There's always going to be someone who doesn't like me. 13:09.260 --> 13:13.140 And the idea that I'm going to convince them that I'm a good person is it's not going to happen. 13:13.540 --> 13:15.960 I have to believe I'm a good person. And in my heart of hearts, 13:16.060 --> 13:18.920 I believe that we make mistakes at times. 13:19.300 --> 13:22.960 I think probably far fewer mistakes than most companies because we care. 13:23.240 --> 13:26.860 There's been successes. There's also been failures where we tried something 13:26.860 --> 13:28.980 and it didn't happen. But that's to be expected, 13:29.000 --> 13:30.820 because that's how it was for me before. 13:31.340 --> 13:33.960 But without the help of that team, 13:34.480 --> 13:36.340 I tell you two or three things would not have happened. 13:36.340 --> 13:39.500 This is what I do 24 hours a day as I think about how to make things better. 13:39.500 --> 13:42.800 I go into shower and I just had two ideas a couple of weeks ago 13:42.800 --> 13:45.680 for how to make the VIP section at Nomad Capitalist Live better. 13:45.940 --> 13:48.600 We've already sold those VIPs. It's going to cost me more money. 13:48.720 --> 13:51.220 It's going to take more work. And yet we're going to do that 13:51.220 --> 13:53.160 because I just want people to have a great experience. 13:53.300 --> 13:56.140 That's me. If people don't see that, that's fine. 13:56.300 --> 13:58.220 And I had a vision of making this video 13:58.220 --> 14:00.160 and telling people to go after themselves. 14:00.420 --> 14:03.980 That's not what we're about. This channel, we're a clean channel. 14:03.980 --> 14:06.480 I'm not about that. I very simply want to say, 14:06.960 --> 14:09.240 here's the answer to everyone who thinks I'm a bad person. 14:09.420 --> 14:11.520 Don't hire me. I do not want your money. 14:11.860 --> 14:14.260 But I certainly don't want people who say when we first launched 14:14.260 --> 14:15.880 Nomad Capitalist Live a couple of years ago, 14:16.260 --> 14:18.200 yeah, yeah, yeah, sign up for this idiot's event, 14:18.200 --> 14:19.540 but make sure you pay with a credit card 14:19.540 --> 14:21.160 so you can charge back after it's over. 14:21.520 --> 14:23.240 Yeah, if you come in with that attitude, 14:23.520 --> 14:24.940 no wonder everything sucks. 14:25.400 --> 14:27.860 Because you come in expecting everyone to rip you off. 14:28.020 --> 14:29.760 One of my things that's made me so successful 14:29.760 --> 14:32.860 is as much as I've been let down so many times by people. 14:32.860 --> 14:35.300 I still come in with an eternal optimism. 14:35.700 --> 14:38.300 And sometimes it burns me and sometimes it hurts, 14:39.060 --> 14:40.900 but it's the only way to be successful. 14:41.040 --> 14:43.520 If I just was angry at everybody and never could do a deal 14:43.520 --> 14:45.280 and could never put aside past hurts, 14:45.380 --> 14:47.300 yeah, I've got a lot of past hurts. 14:47.360 --> 14:49.380 And I think people who see that I'm articulate 14:49.380 --> 14:50.980 and tall and have all my hair 14:50.980 --> 14:52.740 and I guess people assume I have some money, 14:52.980 --> 14:55.060 that was motivated by a lot of past hurts. 14:55.260 --> 14:56.560 And part was motivated by people, 14:57.080 --> 14:58.680 I think taking advantage of me in business. 14:58.980 --> 15:00.760 And yet I'm pretty happy today 15:01.280 --> 15:02.820 that all these years later, 15:03.360 --> 15:05.480 I'm better off financially than the guys 15:05.480 --> 15:06.700 who are running the business, 15:06.780 --> 15:07.800 but they don't care about the customers. 15:08.560 --> 15:09.960 I'm better off than most of those folks 15:09.960 --> 15:12.380 because my father told me that honesty always wins in the end. 15:12.800 --> 15:13.640 If you don't think that's me, 15:13.920 --> 15:15.620 go hire somebody else or go hire nobody. 15:16.080 --> 15:17.880 The reality is most people complaining about me 15:17.880 --> 15:19.480 are probably never going to hire anybody. 15:19.940 --> 15:21.140 That's their defense mechanism. 15:21.740 --> 15:23.040 So in over the years, 15:23.120 --> 15:25.240 we've had a small percentage of clients 15:25.240 --> 15:26.520 that don't like us. 15:26.680 --> 15:28.040 Some just go off into the night 15:28.040 --> 15:29.780 and some become very vocal. 15:29.780 --> 15:33.620 I imagine back in 2016 when we started offering services 15:33.620 --> 15:36.280 the way we do now with the holistic planning and all that, 15:36.420 --> 15:37.760 which night and day difference 15:37.760 --> 15:38.800 in how we improve things. 15:38.980 --> 15:40.620 I can't help myself but improve stuff. 15:40.820 --> 15:41.840 But back in 2016, 15:41.840 --> 15:44.460 we had a much smaller version of the plan. 15:45.000 --> 15:48.620 And there were probably a few more unhappy people 15:48.620 --> 15:49.180 as a percentage. 15:49.540 --> 15:52.220 And I would shock that up mostly to client selection. 15:52.420 --> 15:52.860 We take anybody. 15:53.040 --> 15:54.920 We had one guy who was screaming and yelling at us 15:54.920 --> 15:56.040 before the sales call. 15:56.280 --> 15:57.380 And we took the guy's money 15:57.380 --> 15:58.460 and then we were kind of shocked 15:58.460 --> 16:00.380 and we were always running around trying to serve the guy 16:00.380 --> 16:01.980 that he was screaming and yelling then. 16:02.340 --> 16:03.280 And I'll give you a hint. 16:03.700 --> 16:05.140 When people are just angry at the world, 16:05.300 --> 16:06.260 you're never going to please them. 16:06.760 --> 16:07.600 And number one, 16:07.700 --> 16:09.580 I don't want to take anyone who doesn't like me's money. 16:09.700 --> 16:10.120 I just don't. 16:10.240 --> 16:11.580 I just wouldn't feel good taking it. 16:11.820 --> 16:13.220 That's the benefit of becoming successful. 16:13.400 --> 16:14.560 You can say, I don't need your money. 16:14.600 --> 16:16.300 Please, please do not give me your money 16:16.300 --> 16:17.820 if you don't fully buy into what I'm doing. 16:18.100 --> 16:21.740 Back then, there were probably some more people 16:21.740 --> 16:23.780 who were like that and shame on me. 16:24.020 --> 16:26.960 I did not necessarily grow up with the healthiest of boundaries. 16:26.960 --> 16:29.460 My impression for the longest part of my life 16:29.460 --> 16:30.620 was that boundaries are selfish. 16:30.780 --> 16:31.540 You don't have boundaries. 16:31.680 --> 16:32.460 If someone yells at you, 16:32.480 --> 16:33.640 it's probably because you did something wrong. 16:34.480 --> 16:37.520 And so I guess I imagined way back then 16:37.520 --> 16:39.480 when we had five people working here 16:39.480 --> 16:40.560 and we all, we all cared, 16:40.800 --> 16:42.240 I imagined I did something wrong. 16:42.300 --> 16:43.440 That's where this guy is yelling at me 16:43.440 --> 16:45.000 before we've even taken his money. 16:45.140 --> 16:47.060 Kind of sick to look back on it and think that. 16:47.240 --> 16:47.800 That's what I thought. 16:48.340 --> 16:49.340 And so I would guess, 16:49.500 --> 16:51.160 I don't know that we have statistics on, you know, 16:51.240 --> 16:52.620 but I would guess back then, 16:52.980 --> 16:54.840 probably nine out of 10 people were happy. 16:54.860 --> 16:56.300 But there was 10% of folks 16:56.300 --> 16:57.240 who just, they weren't happy. 16:57.500 --> 16:59.680 As time went on, we got much better. 17:00.460 --> 17:02.620 We do make mistakes as anybody does. 17:02.920 --> 17:04.320 I think that my perspective has been, 17:04.380 --> 17:07.100 and I think what the team does is make sure 17:07.840 --> 17:09.260 that if there are any mistakes, 17:09.680 --> 17:11.420 that they're small enough that they can be corrected, 17:11.600 --> 17:12.400 no harm, no foul. 17:12.760 --> 17:14.100 And I think we've found that most people, 17:14.520 --> 17:16.220 if that happens, are pretty cool with that. 17:16.360 --> 17:18.400 Hey, you know, if some little thing happens, 17:18.460 --> 17:19.280 just make sure it's fixed. 17:19.700 --> 17:21.080 And there's times when we, you know, 17:21.320 --> 17:22.700 go over budget or we, you know, 17:23.040 --> 17:24.260 do something special or whatever, 17:24.360 --> 17:25.280 because we have to fix it. 17:25.660 --> 17:27.280 I think it's important to take responsibility, 17:27.540 --> 17:29.540 but I always remember, and I always think of this 17:29.540 --> 17:32.200 when I see like extreme responsibility of the book. 17:32.380 --> 17:33.700 And it's like, you know, 17:34.320 --> 17:35.440 there has to be a limit to that. 17:35.520 --> 17:37.220 You can't let people just manipulate you 17:37.220 --> 17:39.840 and dump their stuff on you in life or in business. 17:40.120 --> 17:41.220 And so we have to have boundaries. 17:41.480 --> 17:43.260 You know, if we have a 12-month contract with someone, 17:43.260 --> 17:45.060 and they sit around not responding 17:45.060 --> 17:46.300 to our emails for six months, 17:47.060 --> 17:48.660 and then they come back and they wonder, 17:48.900 --> 17:51.080 you know, hey, you gotta finish these services. 17:51.300 --> 17:52.280 I mean, we're gonna try our best, 17:52.400 --> 17:53.900 and we're gonna put in every effort to do that. 17:53.900 --> 17:55.360 But, you know, if you're missing 17:55.360 --> 17:57.380 for six months of a 12-month contract, 17:57.600 --> 17:59.340 that's not mean we owe you more services. 17:59.540 --> 18:01.040 And I think that particularly Americans, 18:01.180 --> 18:01.900 I'm sorry to say, 18:02.320 --> 18:04.080 have learned to just shame people 18:04.080 --> 18:05.080 and to threaten people 18:05.080 --> 18:06.360 and to threaten with, you know, 18:06.820 --> 18:08.240 defamation and bad reviews 18:08.240 --> 18:10.800 if they don't just give in and do whatever they ask. 18:11.100 --> 18:13.260 And so I think that fortunately better client selection, 18:13.880 --> 18:15.200 doing due diligence on folks, 18:15.560 --> 18:18.180 and just, you know, having strong salespeople 18:18.180 --> 18:19.500 who are able to say no. 18:19.780 --> 18:21.160 And so I think all those things improved it 18:21.160 --> 18:22.320 to where now it's a small, 18:22.320 --> 18:23.940 single-digit percentage in any quarter 18:23.940 --> 18:25.520 of our clients that are unhappy. 18:25.840 --> 18:26.880 The vast majority of clients 18:26.880 --> 18:28.080 are happy from that billionaire 18:28.080 --> 18:29.340 that I stood in his living room. 18:30.400 --> 18:32.040 And, you know, we said those things. 18:33.620 --> 18:35.280 Generally, I mean, the wealthier clients 18:35.280 --> 18:36.560 are some of the happier ones 18:36.560 --> 18:37.380 because they know, 18:37.480 --> 18:38.840 and they've been to 100-month 18:38.840 --> 18:40.560 Trojazz Festival kind of things 18:40.560 --> 18:43.560 where they realize what tearing looks like 18:43.560 --> 18:44.640 and they realize what's different. 18:45.180 --> 18:46.100 I had a friend of mine say, 18:46.220 --> 18:46.900 I mean, the problem with 18:46.900 --> 18:48.620 nomadic capitalists as a business is 18:49.200 --> 18:50.620 there are potentially clients 18:50.620 --> 18:52.540 who don't know what the alternative is. 18:52.880 --> 18:54.520 And people say, oh, you just charged $20,000 18:54.520 --> 18:55.440 for some tax planning. 18:55.840 --> 18:57.580 Yeah, good luck doing some of the stuff we do. 18:57.800 --> 19:00.680 Honestly, good luck coordinating between three, 19:00.880 --> 19:03.700 five, seven different countries in some cases 19:03.700 --> 19:06.120 and getting everything well-organized 19:06.120 --> 19:09.080 with, you know, 5, 10, 15 different vendors 19:09.660 --> 19:10.540 all involved. 19:10.720 --> 19:12.500 And we coordinate between those people 19:12.500 --> 19:13.920 that you don't have to. 19:14.280 --> 19:15.200 You know, a successful person 19:15.200 --> 19:16.080 sees the value in this. 19:16.240 --> 19:16.960 I see the value in this. 19:17.000 --> 19:18.100 And that's why I created the service 19:18.100 --> 19:18.840 that I wanted. 19:19.260 --> 19:21.440 I created the event that I wanted. 19:21.580 --> 19:23.440 I didn't go out and see what the marketplace was doing 19:23.440 --> 19:24.820 and then try and add 5%. 19:24.820 --> 19:28.220 I said, what would I want back in the 2000s 19:28.220 --> 19:29.720 when I wanted to go where I was treated best? 19:30.120 --> 19:31.540 What service would I want? 19:31.640 --> 19:33.480 And we constantly improve it as I learn more 19:33.480 --> 19:34.920 because back in the 2000s, 19:34.920 --> 19:36.140 I wasn't worried about estate planning, 19:36.220 --> 19:38.300 but today at almost 40 years old I am. 19:38.560 --> 19:39.780 And so we're working on more stuff 19:39.780 --> 19:41.920 to help people with that because I'm aware of it. 19:42.280 --> 19:43.920 And so I influenced the business. 19:44.120 --> 19:45.600 Yes, I've got a team that does the work 19:45.600 --> 19:47.080 and they all bring their unique experiences 19:47.080 --> 19:48.720 and they bring experiences from, 19:48.820 --> 19:50.820 I think it's about 20 countries around the world 19:50.820 --> 19:52.520 and they travel to additional countries. 19:52.760 --> 19:54.120 You get all of our experience, 19:54.300 --> 19:57.600 but you get my vision executed by solid managers. 19:57.880 --> 20:00.140 If you don't believe that, again, I respect that. 20:00.580 --> 20:01.580 But I can tell you, 20:01.600 --> 20:03.500 it's a single digital percentage of folks who are upset. 20:04.060 --> 20:06.480 When we look at people who leave nasty comments 20:06.480 --> 20:07.920 about us on the various websites, 20:08.300 --> 20:10.120 we found that in any given quarter, 20:10.280 --> 20:12.780 I think the maximum we saw was about 90% of people. 20:13.000 --> 20:13.860 They weren't even our client. 20:14.700 --> 20:16.440 Some people just, they watch us on YouTube 20:16.440 --> 20:18.800 and they just leave comments where it's like, 20:18.820 --> 20:20.920 oh yeah, I hired him and he sent me to this and that 20:20.920 --> 20:22.400 and we're like, that doesn't sound like anyone. 20:22.580 --> 20:23.620 Let's go check our files. 20:23.820 --> 20:25.260 Did we do a plan like that for anybody? 20:25.740 --> 20:26.400 And it's like, no. 20:26.780 --> 20:28.260 And then we'll challenge the review 20:28.260 --> 20:30.860 and then they'll have to come back and provide proof 20:30.860 --> 20:32.520 and they just fly off into the night. 20:32.860 --> 20:35.420 And so I'm not saying it's always 90% that are fake, 20:35.720 --> 20:36.600 but there's a lot of fake 20:36.600 --> 20:37.640 and there's a lot of people who like, 20:37.680 --> 20:39.940 they're putting great effort into making it sound real. 20:40.060 --> 20:41.120 And we know behind the scenes, 20:41.160 --> 20:42.020 we don't have a vendor there, 20:42.060 --> 20:44.180 we don't have anything that we've never suggested that. 20:44.580 --> 20:46.240 But maybe we mentioned that in YouTube 20:46.240 --> 20:47.560 and the guys like, oh, I'll mention that 20:47.560 --> 20:49.000 because I hate the guys so much. 20:49.000 --> 20:50.280 And I think people need to know the truth. 20:50.400 --> 20:51.320 This guy's a bad guy. 20:51.440 --> 20:53.600 I believe we're the most honest company in the industry, 20:53.640 --> 20:54.340 bar none. 20:54.620 --> 20:56.120 I don't know everyone in the industry. 20:56.260 --> 20:57.560 So maybe there's someone just as honest, 20:57.700 --> 21:00.720 but I know what we talk about around the office is, 21:00.720 --> 21:01.620 how do we serve our clients? 21:01.840 --> 21:02.800 How do we serve our guests? 21:03.540 --> 21:05.000 Even if it means we make less money. 21:05.160 --> 21:06.080 And I think in the long run, 21:06.120 --> 21:07.440 that's a good way to actually make more money 21:07.440 --> 21:10.660 because people realize that winners can tell 21:10.660 --> 21:12.220 whether winners, as a friend of mine said, 21:12.460 --> 21:13.880 it bothers me less than it used to, 21:13.880 --> 21:15.620 but it still bothers me when people just say stuff. 21:15.880 --> 21:17.300 If you've worked with us and you've got a complaint, 21:18.260 --> 21:19.860 you have people in the business to call 21:19.860 --> 21:21.160 and we'd like to resolve it. 21:21.300 --> 21:22.260 Now we're going to have our boundaries. 21:22.640 --> 21:23.580 We had one guy once, 21:23.820 --> 21:25.820 two and a half years after his contract expired, 21:25.820 --> 21:28.500 he came back and demanded to talk to me and other people. 21:28.880 --> 21:31.220 And he changed his five-star review to a one-star review 21:31.220 --> 21:32.620 because we said, well, I mean, 21:32.620 --> 21:34.480 we're done like for two and a half years 21:34.480 --> 21:36.760 and that guy's kind of become very nasty. 21:37.340 --> 21:39.120 And yeah, it bothers because it seems unfair. 21:39.440 --> 21:40.760 We run a very honest company. 21:40.900 --> 21:41.820 We genuinely care, 21:41.820 --> 21:44.280 but we're going to say, again, 21:44.400 --> 21:45.660 don't come if you don't like us. 21:45.740 --> 21:46.640 If you bought into us, 21:46.720 --> 21:47.640 if you bought into the concept, 21:47.860 --> 21:49.240 I believe we will do a better job. 21:49.340 --> 21:50.780 I believe no one else does what we do. 21:51.140 --> 21:53.100 Again, there's a couple of very specialized law firms. 21:53.240 --> 21:54.640 They're going to be multi-six figures 21:55.060 --> 21:56.500 to do less than what we would do. 21:56.880 --> 21:58.220 If you're just trolling around YouTube, 21:58.460 --> 22:00.080 you probably haven't heard about those firms. 22:00.540 --> 22:01.840 The same way, maybe someone hasn't even 22:01.840 --> 22:03.360 heard of the Montreux Jazz Festival, right? 22:03.500 --> 22:04.760 I mean, those are the law firms 22:04.760 --> 22:06.620 that are only known by very rich people 22:06.620 --> 22:08.560 and they charge hundreds of thousands of dollars 22:08.560 --> 22:09.460 for less than we do. 22:09.660 --> 22:10.920 But you don't know the hate on them. 22:10.920 --> 22:13.560 The same way that no one's hating on the Montreux Jazz Festival, 22:13.580 --> 22:14.840 because there's not a name, there's not a face, 22:14.900 --> 22:15.900 it's just a jazz festival. 22:16.100 --> 22:17.940 I'm out here with my real name, my real face, 22:18.080 --> 22:19.460 and I guess that makes me a target. 22:19.840 --> 22:21.200 But I've come to realize 22:21.200 --> 22:23.000 I can only do the best job 22:23.800 --> 22:25.480 to be seen for who I am, 22:25.480 --> 22:26.760 but the people that I want to serve 22:26.760 --> 22:27.940 and that want me to serve them, 22:28.500 --> 22:31.220 if that's you, nomadcapitalist.com, slash apply. 22:32.740 --> 22:34.400 One thing we've offered to everybody, 22:34.600 --> 22:37.440 which is also why I feel I have felt upset, 22:37.440 --> 22:39.340 is that we offer nomadcapitalist life. 22:39.340 --> 22:41.060 You don't have to make any amount of money 22:41.060 --> 22:42.640 to come to nomadcapitalist life. 22:42.860 --> 22:44.740 I hope you won't spend your last dollar. 22:45.000 --> 22:46.900 Please make sure you can eat 22:46.900 --> 22:48.580 and pay your bills the next month. 22:49.060 --> 22:49.900 Don't go into debt, 22:50.080 --> 22:52.120 but I don't care how much money you have 22:52.120 --> 22:53.840 to come to nomadcapitalist life. 22:53.920 --> 22:54.580 We designed it. 22:54.660 --> 22:55.340 It's become something 22:55.340 --> 22:57.940 that very many multimillionaires come to, 22:58.360 --> 23:00.000 but it's designed that anyone can come 23:00.000 --> 23:01.320 and be part of what we do. 23:01.620 --> 23:02.560 I designed it because I said 23:02.560 --> 23:03.920 I want to do something for the folks 23:03.920 --> 23:06.460 who aren't qualified to be clients 23:06.460 --> 23:08.020 and as they often say, 23:08.020 --> 23:10.280 among some people no good deed goes unpunished. 23:11.040 --> 23:12.700 But if you believe what we're doing, 23:12.780 --> 23:15.020 you can go to nomadcapitalist.com slash live 23:15.020 --> 23:16.580 and join us at our next live event. 23:16.660 --> 23:17.320 We'd love to have you. 23:17.500 --> 23:19.580 So there are no doubt people 23:19.580 --> 23:21.360 who don't like me 23:21.360 --> 23:23.100 or who have felt wronged by me. 23:23.200 --> 23:23.760 And you know what? 23:23.960 --> 23:24.800 Yeah, listen, 23:25.040 --> 23:25.900 I'm sure in some of them 23:25.900 --> 23:26.880 we could have done a better job. 23:27.320 --> 23:29.120 I think in the grand scheme of things, 23:29.400 --> 23:30.860 out of, I guess it's close to, 23:30.960 --> 23:32.360 I mean somewhere around 2,000 clients 23:32.360 --> 23:32.760 at this point, 23:32.840 --> 23:34.360 I'm not involved in all the exact numbers. 23:35.720 --> 23:36.980 It's several dozen people 23:36.980 --> 23:38.060 and that bothers me. 23:38.500 --> 23:39.360 I'm still bothered 23:39.360 --> 23:40.660 when I think about it 23:40.660 --> 23:42.420 that we got one guy's dinner wrong 23:42.420 --> 23:44.420 at nomadcapitalist live last year. 23:44.780 --> 23:46.280 Because I think in the first two years 23:46.280 --> 23:47.520 we did it we had zero complaints 23:47.520 --> 23:48.580 that people made at the event. 23:49.040 --> 23:50.980 Last year we had one guy who was unhappy. 23:51.280 --> 23:51.820 And by the way, 23:51.840 --> 23:53.000 what did I tell my manager? 23:53.620 --> 23:54.300 I said, hey man, 23:54.860 --> 23:56.340 go and take him out to lunch tomorrow 23:56.340 --> 23:57.780 and just talk to him for an hour 23:57.780 --> 23:59.480 and make him feel loved. 23:59.720 --> 24:00.980 Whether he comes back again or not, 24:01.300 --> 24:01.940 the problem we want. 24:02.400 --> 24:03.740 But take him to lunch tomorrow 24:03.740 --> 24:04.960 and make him feel heard. 24:04.960 --> 24:06.900 No one at the Montreux Jazz Festival cared 24:06.900 --> 24:07.620 if I felt heard. 24:07.780 --> 24:08.900 But that was important to me 24:08.900 --> 24:10.080 and I want to make sure 24:10.080 --> 24:11.200 and I've taken great pains 24:11.200 --> 24:12.700 to make sure we have the processes in place 24:12.700 --> 24:14.580 that no one gets the wrong dish this year 24:14.580 --> 24:15.780 because my standards are great. 24:15.820 --> 24:16.800 And I think if you come to the event, 24:16.880 --> 24:18.720 you'll see that it's a great event. 24:18.860 --> 24:19.680 We put in our effort. 24:19.920 --> 24:21.140 But I can't stop people 24:21.140 --> 24:22.060 who want to hate me 24:22.060 --> 24:22.880 for whatever reason. 24:23.000 --> 24:24.660 You know, I've tried to empathize 24:24.660 --> 24:26.420 that I've been through traumas 24:26.420 --> 24:27.640 and maybe people would see 24:27.640 --> 24:28.960 there's another side to the guy 24:28.960 --> 24:30.300 who can speak well on camera 24:30.300 --> 24:31.540 as the son of a broadcaster, 24:31.680 --> 24:32.620 the grandson of a preacher, 24:32.920 --> 24:34.500 the great grandson of a preacher, 24:34.500 --> 24:36.060 it's in my blood to some extent. 24:36.500 --> 24:37.600 Doesn't mean I'm as confident 24:37.600 --> 24:38.940 as you might think I am 24:38.940 --> 24:40.080 because I wrestle with this stuff 24:40.080 --> 24:40.840 and it bothers me. 24:41.120 --> 24:42.560 But, you know, quite frankly, 24:42.780 --> 24:43.680 none of it is relevant. 24:44.100 --> 24:45.540 We do our very best to serve everybody. 24:46.080 --> 24:47.020 We run an honest business. 24:47.380 --> 24:48.900 The vast majority of our clients are happy. 24:49.180 --> 24:50.260 The vast majority of our guests, 24:50.500 --> 24:52.680 almost 100% of them basically, 24:53.380 --> 24:53.880 are happy. 24:54.460 --> 24:55.760 They don't always come out and say it. 24:56.060 --> 24:56.700 And yet, you know, 24:57.020 --> 24:58.760 you fired someone X years ago 24:58.760 --> 25:00.060 and they started a website about you 25:00.060 --> 25:01.460 and say that you're a nasty guy 25:02.040 --> 25:03.800 while pretending that they're a client. 25:03.800 --> 25:05.060 What am I supposed to do about that? 25:05.280 --> 25:07.520 I think it's pretty sick and pretty sad 25:07.520 --> 25:09.340 that someone doesn't move on 25:09.340 --> 25:11.860 after years of being told, 25:11.980 --> 25:13.120 hey, you're not right for this job 25:13.120 --> 25:14.100 and they want to go out 25:14.100 --> 25:15.080 and take it out on you 25:15.080 --> 25:16.500 under false pretenses. 25:17.160 --> 25:18.140 I can't control that 25:18.140 --> 25:18.980 and the bigger we get, 25:19.220 --> 25:20.400 the more of that I'm sure will come. 25:20.540 --> 25:21.320 I only know that eventually 25:21.320 --> 25:22.280 the truth will prevail. 25:22.760 --> 25:23.720 Nobody should underestimate 25:23.720 --> 25:25.520 the power of 500 people 25:25.520 --> 25:28.160 that have a sole purpose in mind 25:28.160 --> 25:30.140 to make more freedom on this planet. 25:30.520 --> 25:31.700 And if they're really coming 25:31.700 --> 25:33.320 from all corners of the world 25:33.320 --> 25:34.420 and they're coming from 25:34.420 --> 25:35.860 with many different professions, 25:36.080 --> 25:37.220 they can do a lot of things together. 25:37.620 --> 25:39.040 I've been a client for a year, 25:39.300 --> 25:40.900 but I feel like it's been longer 25:40.900 --> 25:43.920 because before being a client, 25:44.120 --> 25:45.160 I was already following 25:45.160 --> 25:47.020 a lot of the advice of nomad capitalist. 25:47.500 --> 25:49.640 Just nice to be able to go to a one-stop place 25:49.640 --> 25:50.880 and, you know, put your whole 25:51.320 --> 25:52.980 action plan in place 25:52.980 --> 25:54.180 and just get it done 25:54.980 --> 25:56.160 and knocked out 25:56.160 --> 25:58.540 and feel good that it all works 25:58.540 --> 25:59.520 and, you know, 25:59.540 --> 26:00.440 don't have to worry about 26:00.440 --> 26:01.660 finding all the various 26:01.660 --> 26:02.620 different providers 26:02.620 --> 26:04.380 and kissing a few frogs if you will. 26:04.760 --> 26:06.040 You know, if you're looking at it 26:06.040 --> 26:06.680 as a process, 26:07.260 --> 26:09.280 nomad is about that. 26:09.460 --> 26:11.060 If you just want one particular thing, 26:11.800 --> 26:13.000 you know, there are other vendors 26:13.000 --> 26:15.000 that I think handle that more efficiently. 26:15.380 --> 26:16.620 The farther advanced you go, 26:16.720 --> 26:17.900 the more difficult it gets. 26:18.260 --> 26:20.220 And the help of an agency 26:20.220 --> 26:21.440 like Nomad Capitalist 26:21.440 --> 26:22.340 I felt was essential. 26:22.780 --> 26:24.540 So many experts on the financial world 26:24.540 --> 26:25.860 and so many great media people 26:25.860 --> 26:27.440 and making friends with them 26:27.440 --> 26:28.900 is very, very important. 26:29.040 --> 26:30.660 And that's part of the networking here 26:30.660 --> 26:32.040 on this amazing conference. 26:32.500 --> 26:33.880 Thank you for letting me bend your ear. 26:34.020 --> 26:35.600 I really have nothing more to say on the topic. 26:36.120 --> 26:37.280 We will let the haters 26:37.280 --> 26:39.340 and then the people who are wounded 26:39.340 --> 26:40.480 criticize us 26:40.480 --> 26:42.740 and maybe we've sent you here 26:42.740 --> 26:44.540 because you are one of them. 26:44.720 --> 26:46.300 So thanks for listening. 26:46.520 --> 26:47.560 That is my thoughts 26:48.100 --> 26:49.620 on Nomad Capitalist, the business. 26:50.000 --> 26:50.780 We want to be honest. 26:51.300 --> 26:53.120 We think we deliver a great product. 26:53.660 --> 26:54.780 We would love to serve you 26:54.780 --> 26:56.700 if you are with us on that. 26:57.700 --> 26:58.900 And that's about it.